Refund Policy

Refund Window

At Extreme Comfort Ltd, you have 14 days from the date of delivery to inform us of your decision to return your mattress.

Important Condition for Returns

For hygiene and quality assurance purposes, please note that returns can only be accepted if the mattress remains in its original, unopened plastic packaging. We cannot process returns for items that have been unwrapped or removed from this protective covering.

Refund Process

Once a collection is scheduled, your refund will be processed after our quality control team has successfully inspected the mattress to confirm its condition. If we arrange a collection date and are unable to retrieve the mattress due to the recipient’s unavailability or any other circumstances beyond our control, Extreme Comfort Ltd reserves the right to cancel the refund.

Bank Processing Time

Please allow up to 14 days for your bank to credit the refund to your account, depending on their processing times. Extreme Comfort Ltd is not liable for any bank charges incurred during this process.

Where do you deliver to?

We deliver to the majority of the UK with our local delivery team and national courier partners.

Standard free weekday delivery areas

Mainland England
Mainland England
Most of Wales

Delivery lead times and costs may vary

Some areas of Scotland
Rural areas of Wales
Northern Ireland

We don’t deliver to these areas at the moment

Mainland England
Mainland England
Most of Wales

We believe in complete transparency when it comes to your order, so for more details on our delivery areas, lead times and delivery costs, please see the delivery restrictions section below.

Delivery restrictions

We aim to deliver your order as quickly as possible, but Northern Ireland and some postcodes in Scotland and Wales have specific delivery restrictions due to their location.

This means that:
Deliveries to these areas may be scheduled on specific days
An additional delivery charge may apply - This charge covers only the costs imposed by our courier partners, with no profit for Extreme Comfort.
Our Customer Service team will contact you via email or the phone number provided during checkout to confirm your delivery date and keep you informed once your order is dispatched.
We appreciate your understanding and apologise for any inconvenience the restrictions may cause.

The delivery fee for your postcode will be clearly displayed during checkout when you make your purchase.

Where do you deliver to?

We deliver to the majority of the UK with our local delivery team and national courier partners.

Standard free weekday delivery areas

Mainland England
Mainland England
Most of Wales

Delivery lead times and costs may vary

Some areas of Scotland
Rural areas of Wales
Northern Ireland

We don’t deliver to these areas at the moment

Mainland England
Mainland England
Most of Wales

We believe in complete transparency when it comes to your order, so for more details on our delivery areas, lead times and delivery costs, please see the delivery restrictions section below.

Delivery restrictions

We aim to deliver your order as quickly as possible, but Northern Ireland and some postcodes in Scotland and Wales have specific delivery restrictions due to their location.

This means that:
Deliveries to these areas may be scheduled on specific days
An additional delivery charge may apply - This charge covers only the costs imposed by our courier partners, with no profit for Extreme Comfort.
Our Customer Service team will contact you via email or the phone number provided during checkout to confirm your delivery date and keep you informed once your order is dispatched.
We appreciate your understanding and apologise for any inconvenience the restrictions may cause.

The delivery fee for your postcode will be clearly displayed during checkout when you make your purchase.

Frequently Asked Questions

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